First steps in the Hi-Tech sales world

July 12, 2007

The paperless Office, or how computers help us save time.

Yesterday I went back to the doctor’s office.
I was there a while ago, to get something checked. The visit cost me a pretty penny. When trying to get the money back from my Health Insurance company, I realized the genius of a secretary wrote someone else’s name on my receipt.
Heading back, I thought that writing another receipt should take 2 minutes, perhaps 5 if there’s a line, and I’ll have time to get to a movie. Then I entered the doctor’s office.
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Despite the computer on her desk, EVERYTHING had a hard copy. She was very busy finding some specific paper, and took a while to even notice me. So much for the paperless office, huh? Being old-school, she printed everything that happened, and was probably in charge of single handedly clearing a small valley in the Amazon forest.
I really do believe that as of now, computers have made no positive change on offices. For every 4 people that use the computer for their documents, there is one person that now prints a small forest for each revision of a document they write.
Well, At least we still thank computers for saving us time.

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It took her 25 minutes to give up. She simply could not manage to find a way to change the name on the receipt. I was ready to scream, tear out my hair, or just go postal on everyone in the area. For god’s sake, this should have taken, and would have taken, a minute and a half if she just used paper.
So, let’s count. Her pay for 25 minutes. My time and money for waiting that long, and for having to go back there tomorrow to pick it up (If she actually managed to do it by now), the 6-8 patients waiting angrily behind me because we were holding everyone up. and the money it costs that doctor to own, fix and operate that computer. how much time and money did we just save, class?

Why did we ever bother with this infernal invention???

Oh, I know :

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